Questions about an order, delivery, payment, return, product or account? Bamby’s Collection gives customers a clear place to get support.
Fast access to the right help for your shopping experience.
Providing the right information helps customer support understand the issue quickly.
Order number
Include it when the question is about an existing order.
Account email
Use the email associated with the Bamby’s Collection account.
Short description
Explain the problem clearly and include relevant details.
Tap a question to open the answer.
Order status and tracking information are available from the My Orders area in the Bamby’s Collection mobile app.
Eligible requests can be started from the mobile app or through customer support. See the Returns & Refunds page for the current guidance.
Use the in-app deletion option where available or follow the instructions on the Delete Account / Data page. You can also email support@bambyscollection.co.uk to request account deletion.
Payment details are handled through the configured payment provider rather than being stored directly by the Bamby’s Collection website.